at this hotel. Was told by the staff that they had to turn the electricity off in order to save power because of a flood. The hotel has a generator but it was only used sparingly. Hence the rooms had no power but the dining rooms and restaurants were okay. The staff are simply not used to entertaining customers and when told that we needed a late check-out, they insisted that it was chargable and that they could not make any exceptions. We made a complaint to front desk about the lack of electricity and even then, there was no service recovery from the manager. Very bad service, poor attitude, badly-run management and it must be the Biggest Joke from Ctrip to give this hotel a 3-star rating! There are many other better hotels at the same price within the same vicinity
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