This Shangri-la deserves its reputation and every one of its 5 stars. It's not always easy to travel with children, and hotels aren't always as accommodating as one would hope, but at the Shangri-la they really made me and my young daughter feel welcome.
From the moment we checked in, I felt we were taken care of--we had the good fortune to have the same woman at the desk when we checked out, and she not only made us feel at home when we arrived but remembered us upon check out and talked to my daughter about her adventures in the pool while I made an emergency phone call and took care of a few other unexpected mini-crises.
I also want to express my thanks to the housekeeping staff. My daughter left her diary in our room and didn't realized it until we got back home (we're living in Shanghai). I called the hotel and they delivered it to us immediately. I really appreciate their considerate and efficient service and special attention to my daughter, and I'll definitely stay there the next time I'm in Wuhan.
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