The Ritz-Carlton Sanya

Top Service, Wonderful hotel We will definately choose Ritz in Sanya whenever we like to go there. We are very satisfied of this super 5 star hotel. Thanks a lot!

We stayed in Ritz-Carlton for 4 nights. It's really worth the money. The design is very graceful and considerate.

Room facilities are advanced and arranged reasonably. Swimming pools are nice and well-designed. I am very satisfied with the breakfast; there is a good variety and everything tastes good. I noted that there were also many branches of other famous chain hotels in the surroundings, such as Hilton, Marriot etc, but they don't look as good as Ritz-Carlton.

All service staff I've came across including the housekeeping, reception and fitness center staff are very kind and polite and alway with warm smile. Before I checked in, I had some worries and was unsure about the hotel service and facilities, but all my worries disappeared immediately and completely upon checking in.

I left the hotel this noon and began to miss it now. My husband and I will choose here again next time. Yanglong Bay is worth a second visit and this Ritz-Carlton is definitely worth a second stay:)

The hotel service is the best I've ever experienced in China. They have foreign service staff, enthusiastic and professional. The juice is very refreshing.

I wanted to change a room type and they offered a free upgrade to me, so nice!! I was very happy. The bed is large and comfortable and there are 6 various pillows. It was so cozy that I fell asleep immediately after I went to bed.

There is a very rich variety of breakfast. More than 10 kinds of juice are available! That's my favourite. The yogurt made by themselves tastes wonderful and the butter is also great. I like the Italian restaurant on the 3rd floor very much and the pizza and spaghetti are especially yummy.

The swimming pool is facing the sea and feels very good. I'll still choose this hotel without any hesitation next time!! Highly recommend!

，酒店面积较大，整个楼群呈中国传统宫殿状，很有气魄；无边泳池视野开阔，CABANA大且舒适；另有环绕园林的泳池，我们入住1楼的泳池房，可以直接从房间进入泳池，很惬意，让人流连其中；酒店的美食是不得不提的，入住后我们每个餐厅都试了，全部超级正宗又好吃,SAND的烤牛排，PEARL的海南鸡饭，特别是意大利餐厅SOFIA，我们去了一次还点了一次ROOM SERVICE, 餐厅意大利装饰氛围浓厚，佳肴让人欲罢不能，厨师烹饪一流，我们遇到的中国籍经理服务相当专业，真的很享受，在上海也少有这样的餐厅。早餐方面，因为我们之前在隔壁的希尔顿也住了同样天数，口味方面可以说都差不多，内容都不太有亮点，丽思卡尔顿多了一个日式档，提供寿司和日式荞麦面，期待中的海鲜、生鱼片、冰淇淋、意式料理都没有，可能酒店方面还是按照早餐来界定的，而不是早午餐，个人认为度假酒店，按早午餐的标准的话，客人会比较享受哦，酒店也许还能增加竞争力，毕竟隔壁又开了圣瑞吉。
一进酒店，就有服务生献上花环，房间里每天都送果盘和可爱的小海螺，连明天的天气和日出时间都写在小卡片上，很贴心。离开的时候，门口的服务生还挥手致意，很亲切。如遇到问题，值班经理都会主动打电话到房间，各部门反应的速度也很快。无论早餐或其他时间在餐厅用餐，服务人员都微笑着，餐厅经理都会来征询我们满意的程度，并认真记录。海边的无边泳池白天很热，服务人员仍很耐心地为客人来回忙碌着。ROOM SERVICE效率很高，赞！HOUSEKEEPING工作热情，为客人着想。可以看出，大家都很用心工作并希望提高业务水平。
个人认为酒店服务意识和技巧方面需要再系统地提高才能与其想要打造的酒店形象相符合。入住后一系列情况，其实让人觉得不太顺意，毕竟丽思卡尔顿是金字招牌，价钱也不便宜，和之前入住的希尔顿比还是有差距的。我们在非餐厅区遇到的丽思的员工有98[%]不会和你主动打招呼，1[%]只和老外打招呼（我和我先生 一前一后走的）；入住时是周末，我问前台晚上海边是不是有烧烤（周边很多酒店都在周末有这样的活动），前台说：“不清楚”，让我自己打电话去问。。。我请前台帮我查询一个电视节目信息，前台说查完就打电话到房间，我等了很久，再打到前台找那位接待我的先生，说已经下班了。。。；到了房间，纱帘竟然是脏的，两片的连接处就是开门的地方，白色纱帘上好些咖啡色深浅不一的污渍。。。帮我们般行李的孩子，带我们去房间的时候走得叫一个快，连人影都快找不着了，然后在露台上都听到他把我们的旅行箱重重的扔在行李架上。。。房间里不提供HBO节目单，打电话询问的时候，酒店先不知道这节目单是啥，然后我们被告知酒店不收这个台，可当时我正在收看着。。。看到绿化人员在泳池边洗手洗工具和胶鞋。。。下午我们躺在泳池的CABANA里，有人在我们身后毫无遮挡或提示地打杀虫水。。。（真的，在那么高级别的酒店，这些事实在不应该）。另外，英语水平可以再提高一下；房间可否在客人早餐期间打扫完毕；晚上开床，电视和所有的灯都开着，房间很辉煌但好像不太环保；早餐的服务生是不是可以记住客人的房号和姓氏，不用连着去几天每天都问同样的问题：您房号多少。（希尔顿的服务生能做到，而且连客人喜欢的座位都记得，丽思一定也可以！）

我已经连续三年，每年两次到三亚，我都是住这家酒店。酒店的设施，环境，以及服务都能够和酒店的名气并论。

酒店的硬件和服务都很满意，唯一的遗憾是：去的时候酒店的大堂正在装修，搭着脚手架，有点影响美观哦。从房间走到酒店海滩只要几分钟，傍晚的时候，躺在海边，听着海浪声，喝着饮料，看会儿书，人生一大乐事啊。。。
下次还会再来的

酒店环境很好，服务也很好，房间很舒服。酒店内的餐厅很好吃，酒店内有专卖店也可以顺便逛一下。晚上可以去海边看日落并散布，也可以在海边的酒吧小喝一下，感觉很好！

我和我夫人的蜜月就选择了海南三亚，并且选择了价格昂贵的丽丝卡尔顿，一开始还觉得太过奢侈，但事后，还是为自己的选择感到欣慰。因为，酒店确实给了我们这次蜜月非同一般的感受：贴心的服务，热情的微笑，以及再了解到我们是蜜月后酒店安排的SPA，用餐后的玫瑰……等等等等，让我们感受到了酒店的用心。所以，我会向身边的朋友们推荐丽丝卡尔顿。期待以后还能有机会再次享受酒店的服务。

酒店整体建筑宽敞大气。房间布局合理，家具用品品质很好。服务不错，早餐品种丰富。酒店位置靠里面一些，比较清静。

定的丽池阁，最适合带小孩出游，女儿一醒来就要进泳池，丽思最棒的就是对小孩照顾特别周到，下次带小孩游玩还会选择丽思。