Pros: The Crown Plaza in Lijiang is beautiful. The design is stunning -- just perfect. Really quiet and sleek modern Chinese design. And the location is great too. It's right in the ancient town, and the whole thing is designed to look like part of the ancient town itself -- pretty cool concept.
Cons: The service was really bad. I know you get that typical cold, robot style service at any chain hotel, but the service at Crown Plaza was colder and more robotic than expected. I didn't see a smile on any of the staff's faces the entire time I was there. The staff in the restaurant was particularly dreadful, paying no attention to my group and making us feel really unwelcome.
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