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Details

St. Rich Hotel

Description Reviews Map

Average score (639 reviews)

Great 4.0

Location

3.9

Facilities

3.8

Service

4.0

Cleanliness

4.2
Reviews 1 / 639

Clean and very good service

4.3
Ctrip.com user: Nguyen Do, 2011-11-29

Location:

3.0

Facilities:

4.0

Service:

5.0

Cleanliness:

5.0

The hotel is clean, breakfast buffet is delicious with a lot of choices.
20 minutes walk to reach the West Lake.
Staff is very helpful.

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Reviews 2 / 639

A Good Pick!

4.3
Ctrip.com user: rora, 2011-11-03

Location:

4.0

Facilities:

4.0

Service:

5.0

Cleanliness:

4.0

My only negatives are :
1. Yes, as other posters have stated, the bathroom design is a little wonky. The bathroom pretty much floods when you shower, so using it afterward can be a bit tricky.
2. Faces the highway. I was on the 12th floor, and didn't really hear the traffic unless my windows were open, but it could be an issue on lower floors, I suppose.

But this is a good review! The bed was SO comfortable. The pillows were lovely. The shower, though leaky, was a "rainfall" style, had great water pressure, and got very hot. The room also had complimentary bottled water and apples. Breakfast was better than I expected. Mostly Chinese style, but there was an assortment of fruit and breads, as well as coffee and black tea. While they had cereal, the only milk was both hot and sweetened, so I didn't partake. Rooms are on the small side, but I didn't feel cramped. Some of the staff have limited English skills, and they were very helpful.

Most importantly, West Lake is only a short walk away.

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Reviews 3 / 639

St. Rich Hotel in Hangzhou

3.3
Chinatravel.net user: Kevin ****, 2010-01-13

Location:

3.0

Facilities:

3.0

Service:

3.0

Cleanliness:

4.0

Hotel is good except for the location which is a little far from the West Lake by foot.
Room is acceptable for the price you pay and no comment on the breakfast. Shower pressure is great and hot water is available instatly.
Not too noisy even though facing the main road and elevated highway.

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Reviews 4 / 639

Friendly and helpful staff

4.8
Chinatravel.net user: eve****, 2009-12-05

Location:

5.0

Facilities:

4.0

Service:

5.0

Cleanliness:

5.0

Staff are very friendly and helpful, although very little english is spoken. Rooms are good size. I would recommend it to travellers.

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Reviews 5 / 639

Beware. Next to an elevated road with terrible traffic. No inhouse fac

1.3
Chinatravel.net user: Bernd_in_C****, 2009-05-03

Location:

1.0

Facilities:

1.0

Service:

2.0

Cleanliness:

1.0

Beware. Next to an elevated road with terrible traffic. No inhouse facilities nor restaurant (in the evening). Poor breakfast and staff always overloaded. How can somebody call that 4 star ? Motel 168 is probably better. AC was not working but noisy, carpet dirty.. rip off holiday prices... any budget place is better

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Reviews 6 / 639

还可以

3.5
Ctrip.com user: 13811281575 ****, 2012-05-25Google translation

Location:

3.0

Facilities:

3.0

Service:

4.0

Cleanliness:

4.0

位置不错 离西湖步行二十多分钟 交通方便 价格不贵

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Reviews 7 / 639

可以

4.0
Ctrip.com user: 1009773301 ****, 2012-05-24Google translation

Location:

4.0

Facilities:

4.0

Service:

4.0

Cleanliness:

4.0

酒店比较难找,被高架桥挡住了,幸亏对杭州较熟悉。位置不错,离西湖不太远,是南航的协议酒店,可见到好多空姐,养眼!

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Reviews 8 / 639

还行

4.3
Ctrip.com user: 13567892510 ****, 2012-05-23Google translation

Location:

4.0

Facilities:

3.0

Service:

5.0

Cleanliness:

5.0

酒店早餐比较丰富,餐厅有点小,离西湖很近。入住当天房间空调不好用。地下停车库无人管理且灯光不足。总体来说性价比还可以!

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Reviews 9 / 639

不值这个价钱

2.3
Ctrip.com user: 2029737111 ****, 2012-05-23Google translation

Location:

2.0

Facilities:

3.0

Service:

3.0

Cleanliness:

1.0

我们入住这家酒店给的房间很差,服务也不是很到位,打电话要纸巾要催几次,楼下的日本料理很难吃,酒店的床上还有虫。我朋友早上起来身上被咬了几个包!~真的太差

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Reviews 10 / 639

很一般

3.0
Ctrip.com user: zhuzhuvivi ****, 2012-05-22Google translation

Location:

3.0

Facilities:

3.0

Service:

3.0

Cleanliness:

3.0

住了2次,标间和特价房都住过,说实话除了地段以外,酒店设施非常非常一般,前台服务员永远只有1个,入住结账都要排队很久很久。

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[Chinatravel] user ratings are based on past reviews, are for reference only and are not included in Ctrip hotel scores.