Relax. You're with Ctrip.

We work closely with thousands of hotels to ensure the best for our customers. And our English-speaking customer service representatives are always ready to help if questions arise.

• Easy booking

- Book online or on the phone. Generally, you can book with just your name, dates and membership number —no credit card or prepayment required. If a hotel requires more during a peak travel season, we'll help you.

• Guaranteed booking

- Your Ctrip booking is your guarantee for most of our member hotels. Just contact us if you have any problems and we'll take care of it.

- During peak travel seasons, some hotels require a Credit Card Guarantee or prepayment. It's simple, safe and secure, and we'll do everything necessary to make sure your room is held for you.

• Easy payment options

- Generally, you may pay cash or use a credit or bank card at checkout.

- Note that hotels often require a room deposit, generally in the form of a credit card number that is not charged except in the case of a violation of booking conditions.

• Change and cancelation rules

- These are determined by individual hotels, so read the information that comes with your booking.

- Simply contact us via email, phone or our chat service if you have any questions about the change and cancelation rules for your booking.